Optimum | Suddenlink Has Become Optimum (2024)


Welcome to Optimum!

We're committed to delivering a fast, secure, and reliable connectivity experience that helps connect you to your passions and pursuits so you can go farther, faster. Wherever your world takes you, you can count on Optimum's award-winning Internet, TV, phone, and Mobile services to give you the speed and reliability you deserve at home and on the go.

We're invested in ensuring you have the best experience with complete connectivity and 24/7 customer support. We're building a new 100% Fiber Internet network with 99.9% reliability and have recently been voted #1 in customer satisfaction for Optimum Mobile. This is just the beginning!

Important Information

  • Username: For most customers, you can continue to sign in with the same username, now called an Optimum ID, and password as you did with Suddenlink. If, for some reason, we could not transition your username to Optimum, a new one was assigned and emailed to you on 8/1.

  • Account Number: Same as what you had with Suddenlink

For more details about the transition, see below. As always, we're here for you should you have any questions.

If you're an Optimum Business customer, click here.

Manage Your Account

  • View yourcurrent billand yourpast 12 monthsof bills
  • Payyour current bill
  • Viewaccount activity
  • Enroll inAuto Pay and Paperless Billing
  • Manage yourpayment methods
  • Change yourcommunication preferences
  • Update your billing notificationemail address

Frequently Asked Questions

Support

Who is Optimum?
Optimum is a connectivity company. We are one of the largest technology providers in the U.S., delivering Internet, TV, home phone, and mobile services to millions of people and small businesses across the country.

What does Optimum stand for?
At Optimum, we're committed to delivering a fast, secure, and reliable connectivity experience that helps our customers connect to their passion and pursuits so they can go farther.

What is happening to my local Suddenlink store?
Having roots in the local communities we serve is a top priority. The current Suddenlink stores will be rebranded to Optimum over the coming months, and we're also opening even more new stores throughout our service footprint. Starting August 1, for the latest store locations, hours, and information, visit optimum.com/stores

Who do I contact if I have questions about my service?
We're here for you with 24/7 customer support. Message us online, call us, or explore our FAQs at optimum.net/support

Account Management

Has my account number changed?
No, your account number has remained the same.

Has my username and password changed?
You can continue to sign in with the same username, now called an Optimum ID, and password as you did with Suddenlink.

If, for some reason, we could not transition your username, a new one was assigned and sent to you in August.

Need an Optimum ID, or cannot remember your ID or password? Just visitoptimum.net/idhelp.

To access My Account, do I still go to suddenlink.net?
No, as of August 1, this website has been retired. Please go to optimum.net and sign in with your Optimum ID and password to manage your account. Please note that your new experience may take a few days to update.

Need an Optimum ID, or cannot remember yours? Just visit optimum.net/idhelp.

Can I still use the Suddenlink Support app to manage my account on the go?
As of August 1, the Suddenlink Support App is no longer available. Instead, you can download the Optimum Support app at optimum.net/supportapp.

Am I still able to access my old statements after August 1?
Yes, you are able to view and download up to 12 months of your older statements at optimum.net/mybill when signed in with your Optimum ID and password.

Services

Are there any changes to my Internet service?
While your speed will remain the same, as of August 1, there will no longer be any data overage charges. Additionally, your Internet service will display differently on your bill. For example, instead of Suddenlink 100, it will now be listed as 100 Mbps Internet.

Has my TV package changed?
Your TV package and included channels will remain the same. However, your package and equipment will go by new names:

Before August 1 After August 1
Local Broadcast/Broadcast Basic Basic TV
Suddenlink Core Core TV
Suddenlink Value/SL200/Standard Cable Value TV
Suddenlink Select Select TV
Suddenlink Premier Premier TV

Has anything changed with my Altice One service?
All features have remained the same. This service is now called Optimum TV, and the Altice One App has become the Optimum TV app.

Prior To August 1 After August 1
Altice One Optimum TV
Altice One App Optimum TV App
Altice One Box Optimum One
Altice One Mini Optimum TV Box

Are there any changes to my home phone service?
All features have remained the same, but you will now go to optimum.net/phone to check voicemail and manage your calling features.

Has anything changed with my Optimum Mobile service?
There are no changes to your service, how you manage your account, or the name.

Are there any changes to my home security service?
All features have remained the same. The service is now called Optimum Security, and the Suddenlink Security App has become the Optimum Security app.

Are there any changes to Safeguard?
All features have remained the same, but it is now called Service Protection.

Are there any changes to Suddenlink Stream?
All features have remained the same, but it is now called Optimum Stream.

How do I sign into network apps and streaming sites now?
When you visit a network website or app, select "Optimum" or "Optimum TV" (for former Altice One customers) as your TV provider and sign in with your Optimum ID and password to start watching content. For a list of networks with TV Everywhere, visit optimum.net/tvtogo

How do I access my Suddenlink email?
Go to myemail.suddenlink.net to read your emails. Your current email address will remain the same.

What is Optimum Fiber?
Optimum Fiber is a new 100% fiber Internet network capable of delivering speeds up to 10 Gig. It is designed with the latest technology to deliver the fastest and most reliable Internet speeds.

How can I get Optimum Fiber?
We will soon begin building out our Optimum Fiber network in various communities in Texas. While this build is a multi-year initiative, we expect to begin offering fiber services in initial neighborhoods starting in late 2022.

Want to know when fiber is available in your area? Go to optimum.com/get-fiber and sign up to be the first to be notified.

What WiFi network do I connect to on the go?
Select "optimum" (formerly called AlticeWiFi) from your list of available networks.

Billing

Does my bill look the same?
Your new monthly bill will remain the same, except you will now see the Optimum name instead of Suddenlink, and the statement will be blue instead of black.

Is my payment due date the same?
Yes, your due date will remain the same.

Will I receive my bill at the same time each month that I do today?
Yes, your bill will arrive around the same time each month that you receive it today.

Payment Management

Do I need to re-enroll in Auto Pay and Paperless Billing after August 1?
Unless you want to make a change, your Auto Pay and Paperless Billing settings will not change.

Optimum | Suddenlink Has Become Optimum (2024)

FAQs

What is the lawsuit against Optimum and Suddenlink? ›

The Plaintiffs say that the fees were inadequately disclosed and improperly raised customers' rates during fixed-rate promotional periods or contracts. The Defendants deny any liability or wrongdoing. The Court has not decided the case or whether the Plaintiffs or the Defendants are right.

Why is Suddenlink now Optimum? ›

Why did Suddenlink change to Optimum? Suddenlink was rebranded to Optimum to align the brand with Optimum, the other Altice USA-owned internet and TV brand in the United States. Now both brands are Optimum, merging them into one brand to make it easier to understand and manage for the company and consumers.

What is the difference between Optimum and Suddenlink? ›

In April 2022, Altice USA announced that Suddenlink would be rebranded under the Optimum name. On August 1, Suddenlink was fully amalgamated into Optimum.

Is Optimum no longer providing emails? ›

Optimum no longer offers the ability for new and existing Subscribers to create new Optimum email accounts.

What happens when you cancel Optimum? ›

Subscriber further agrees that upon termination of any Service, Subscriber will immediately cease use of the Equipment and any Software, and; Subscriber will pay in full the charges for Subscriber's use of the Service and the Equipment through the later of: (i) Subscriber's applicable Service month, or (ii) if ...

What is the status of the Optimum settlement? ›

The Court will hold a hearing on October 13, 2023, to decide whether to approve the Settlement. If Judge Brian McLaughlin approves the Settlement, and after that, no appeal is taken, then you will be receiving your payment promptly.

Who is the owner of Optimum? ›

Optimum is an American telecommunications brand owned and operated by Altice USA.

What is the new name for Optimum? ›

Welcome to Optimum! We're committed to delivering a fast, secure, and reliable connectivity experience that helps connect you to your passions and pursuits so you can go farther, faster.

Did Optimum get bought out? ›

On March 1, 2021, Altice USA announced that it would acquire Morris Broadband in North Carolina for $310 million which was later closed on April 6, 2021. Altice later announced that Morris Broadband would be rebranded into the Optimum name.

Can I get optimum TV without internet? ›

However, Optimum also requires TV subscribers to have an internet plan, and the cheapest Optimum internet and TV bundle costs $75 per month.

What is the cheapest Optimum internet plan? ›

Compare all Optimum internet plans and prices
PlanStarting price*Standard rate*
Optimum 300$40/mo.$50/mo.
Optimum 500$60/mo.$70/mo.
Optimum 1 Gig$80/mo.$90/mo.
Optimum Fiber 300$40/mo.$50/mo.
5 more rows

Can I watch Optimum TV without a cable box? ›

Watch all your channels at home, stream your favorite networks on the go, and turn any screen into a TV using the Optimum TV app or Optimum app.

Why is optimum blocking my emails? ›

These block lists contain the IP addresses of known spammers or insecure servers. When Optimum Online receives notice of abusive IP addresses from one of our third-party list providers, mail transfers from those IP addresses will be rejected until they are removed from the block lists.

How do I transfer my optimum emails to Gmail? ›

Download and Install Yota IMAP to Gmail Migration Tool on your PC. Click on Open tab and select Email Accounts>> Add Account option. After that, enter the login details of Optimum webmail account and upload the files. Next, click the Export option and select Gmail directly from the list.

Why did I suddenly stop getting email? ›

Your inbox could be full, and therefore turning away new messages. Or maybe you've got a forwarding setting turned on that's redirecting incoming emails to another inbox. Sometimes emails don't come through because you've previously added that sending email addresses to a blocked list.

What is the lawsuit against Optimum cable? ›

Altice USA, which owns the Optimum broadband and cable brand, has settled a $1 billion copyright infringement lawsuit brought against the internet service operator by music industry giants in December 2022.

What was the settlement for the Altice lawsuit? ›

Earlier in August, internet service provider Altice USA quietly settled the copyright infringement lawsuit filed against it by BMG and others. But a separate legal battle between the ISP and Warner Music Group (WMG) is still in full swing.

What company bought Optimum? ›

Altice USA

Altice bought the Optimum brand and Cablevision for $17.7 billion in June 2016. Cablevision was combined with Suddenlink Communications to create Altice USA, the fourth largest operator in the United States.

How do I dispute my Optimum bill? ›

For Your convenience, You may download a Notice of Dispute form from our website at www.Optimum.net/NoticeOfDispute. Once you have written the letter or filled out the Notice, send it to us by certified mail at Altice Shared Services1111 Stewart Avenue, Bethpage, NY 11714, Attn: Customer Disputes.

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